Tourism Development & Guest Services Manager
Location: Graniteville, VT
Position: Full Time
Are you a passionate and energetic leader who thrives on inspiring your team to deliver extraordinary guest experiences? Does your background in hospitality, recreation or other consumer-driven industry give you the confidence and know-how to successfully lead a 5+ person team overseeing tour operations while tackling established marketing objectives? If so, we have the perfect full-time position for you!
Job Responsibilities
- Responsible for growing the number of guests who visit the Rock of Ages Visitor Center as well as building brand awareness.
- Oversee Visitor Center administration of the Visitor Center budget, generating reports, managing inventory levels and tracking expenditures.
- Development of new thematic tour experiences, as well as create the strategy to market those experiences to the public and/or tour operators.
- Responsible for building and managing photo asset library for use in promotional materials for the tourism sector. Identify photo needs and coordinate photoshoots with influencers and business partners.
- Recruit, train, motivate and manage tour guides.
- Attend and coordinate networking events with area tourism affiliates and coach tour organizations.
- Coordinate and host special events at the Rock of Ages Visitor Center.
Qualifications
EDUCATION / EXPERIENCE:
- 1-2 years of experience in marketing, coordinating/hosting events
- 3-5 years previous business management experience
- Hospitality & tourism industry experience a plus but not necessary
REQUIREMENTS:
- Self-motivated, ability to work independently and think critically
- Must be able to work flexible hours to include some Saturdays (during foliage)
- Previous success leading a team to deliver excellent guest service
- Outstanding written and verbal communication skills
- Ability to build relationships within the community and act as an ambassador in one-on-one/or public situations
- Able to lift objects up to 50 lbs, sit, stand, bend over, kneel
- Valid driver’s license
- Computer skills: Microsoft Office (Counterpoint POS, not required but experience is a plus)
The successful candidate will be a self-starter, with the desire to run a business, have a passion for the travel and hospitality industry, a strong marketing background, with focus on ensuring that every guest has a memorable experience.
COMPENSATION AND BENEFITS: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages, and outstanding advancement opportunities. For this reason, we offer a Comprehensive Benefits Plan that includes the following:
• 401K with generous match
• Medical coverage
• Dental coverage
• Vision care coverage
• Paid time-off
• Incentive bonuses
• Flexible spending accounts
• Employee Assistance Plan
• Employee life insurance and accidental death & dismemberment insurance
• Disability insurance
We want to meet you
Please send us your resume if you are interested in learning from the best, being challenged, and want to join a dynamic team with advancement opportunities.
Email Your Resume To:
Apittsley@rockofages.com
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.